Delivery is currently 7-14 working days but advise you to wait 14 working days before contacting us xx



Refunds & Returns

Refund Policy
----

Returns

We would be happy to exchange or offer a refund on goods within 24 hours of delivery.

Please email GorgeouslyNew@gmail.com so we can advise best how to return your item.

To be eligible for a refund, your item must be unused and in the same condition that you received it and in the original packaging.

If you wish to cancel an order before it has been dispatched, then the item will be sent back to the supplier prior to any refunds issued due to orders being placed once funds clear our end. 


Please note....

All bedding and duvet sets will not be eligible for a refund if they look like they have been used.

All items returned must be in brand new condition and have all original packaging, materials, and accessories.

If your item has been opened and there is no defect, items are not eligible for a refund. 

Please do not write or place shipping labels or stickers on the packaging itself.

 

Personalised Products 

We are unable to offer any form of refund or replacement, unless the item has been damaged in transit. We cannot be held responsible for spelling or grammatical errors, so please ensure you check all text before placing your order.

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold, therefore cannot be refunded.

 

Item(s) must be returned and received by us within 7 days after we accept your returns request. Please include your order name and details inside so we know where to issue your refund.

Unless agreed otherwise by management, items should be returned using Hermes courier service.  If this is not possible for you, please email us.

 

Damaged/Faulty Items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Damages must be reported by email along with a photo of the damage, within 24 hours of delivery. 

If more than 48 hours have passed since receiving your item/items, unfortunately we are unable to offer you a refund or replacement. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and credit applied to the method of payment, within a certain amount of days.

For personalised products, we are unable to offer any form of refund or replacement, unless the item has been damaged in transit. We can’t be held responsible for spelling or grammatical errors, so please ensure you check all text before placing your order.

If you have ordered when Free Delivery is offered. The return postage cost will be down to the customer.



Late or missing refunds

If you haven’t received a refund yet, first check your bank account again later in the day. If your refund is still not showing then please contact us at GorgeouslyNew@gmail.com.

 

Our Right To Cancel

Management reserve the right to cancel an order. The sale and supply of goods and/or services are always subject to availability of stock, and recript of your payment in cash or in cleared funds. In the unlikely event that we are unable to supply the goods and/or services which you have ordered due to circumstances beyond our control, we will be in touch as soon as we can to arrange an alternative item or arrange for any payment which you have made to be refunded back to you as quickly as possible. 


Sale items
These cannot be refunded.



Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at GorgeouslyNew@gmail.com


Shipping

To return your product, you should send your product to:

Gorgeously New
Forgue House
Forgue
Huntly
Aberdeenshire
AB54 6DA

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have to return a product due to an error from our end, we will happily refund the cost of shipping. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item/s over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.